How do I send a Positive Present?

It's easy! Just choose a present you think your friend or relative would like. For instance, if you know someone who loves cooking (or eating!) then why not buy them a fuel-efficient stove, or a bakery! Just order online or by calling 0800 781 3950 and their gift will help a person who really needs it.

Where does the money from all the presents go?

All the money goes into one of our four global programmes (unless otherwise stated) - education, livelihoods, health and emergency. So if you chose school supplies for example, your money will go into the education programme and a school could receive text books and pens.

If I buy a goat, will a family definitely get a goat?

In many cases yes; your money would go into the livelihoods programme and a family could get a goat. However, sometimes a family needs beehives or a donkey more than they need a goat. In that case, we'd put your money towards providing one of those instead. Whatever you choose, we promise your money will go into the relevant programme.

What will my friends or family get?

If you get a gift for a friend, you can choose to send them either an e-card or a postal card. If you choose to send them an e-card, they will receive an e-mail telling them how to view it. The e-card will be personalised with your own message and there will also be more information about the gift on it. E-cards are great because they're quick to send and cost less money to create, which means more money for someone in need.

If you'd prefer, you can give them a real card instead. We'll post you a pretty card with a picture of the present you chose on it, which you can then send on to your friend .

Can I send a postal card straight to my friend?

Unfortunately you can't. To save on our administration costs, we send all the cards you order straight to you, so you can personalise them and pass them on. This means even more of the money can go to the people who need it.

How long will it take to receive my present(s)?

We always try to fulfil postal orders within 48 hours. So your postal present should arrive within 5 working days. E-cards should arrive within 30 minutes, unless you request otherwise. So if you've left your shopping till the last minute, remember you can always send an e-card for instant delivery.

If you have any problems with your order, please phone our helpline on 0800 781 3950. Lines are open 9am to 5pm Monday-Friday.

How does the wish list work?

It's simple. You decide which gifts you'd like, create your wish list and then type in the e-mail addresses of the friends you'd like to send it to. We then send them an e-mail with a link to your wish list and Bob's your uncle. They click on the wish list and hopefully you get your pressies!

Does all the money you raise go to the developing world?

We're pleased to say that pretty much all of it does. 85% of the money we raise goes directly overseas to where the need is greatest. 14% goes on fundraising activities which enables us to generate even more money to help the developing world. And just 1% goes on administration - choosing a present online really does help cut down on the paperwork!

Can I receive feedback about my gift(s)?

We'd love to, but we can't. All our presents are distributed across 28 of the world's poorest countries to thousands of people - so imagine if we tried to keep tabs on every single gift! Just remember that whatever you choose, it will make a huge difference to someone.

Where do the presents come from?

All our gifts (with the exception of our t-shirts, book and CDs) are sourced locally, which is not only more cost-efficient, it also contributes to the local economy. That's why we don't send presents overseas from here.

I've got another question/problem with my order!!!

No probs. Just click through to the Contact Us page where you'll find our e-mail addresses and telephone numbers. Any questions? Our team will be more than happy to answer them.